How to Manage Zalo for a Team or Clients: Official Account Admins, Roles and Access (2026)

How should several people manage Zalo for one brand? #

Use a Zalo Official Account (OA) for the brand's work, and let each staff member sign in to it with their own personal Zalo account. Zalo's guide to managing OA admins says a business OA can be managed by many admins, up to 100 per OA, each given a role.

That avoids a whole team sharing one personal account. Zalo's business articles on the Help Center say that only one phone can be signed in to an account at a time, and none of the pages read on 3 October 2026 describe roles or permissions for personal accounts. The documentation is in Vietnamese, so the role names are given below in Vietnamese with translations, and other labels in English.

Personal Zalo versus a Zalo Official Account #

The six admin roles in a Zalo OA #

A sensible rule, which is a recommendation and not a Zalo requirement: give the least access that gets the job done. A person answering customers needs Customer care, a person preparing reports needs Analyst, and only one or two people should hold Administrator.

Inviting and removing admins: step by step #

1. Sign in to the OA management site on oa.zalo.me with your personal Zalo by scanning the QR code from the Zalo app, then pick the OA to set up.
2. Choose Management > Admin management (Quản lý admin).
3. Choose Invite as admin (Mời làm admin) and enter the phone number of the person to authorise.
4. Choose Check to see the Zalo account name, and confirm it is the right person.
5. Pick the suitable role, then Send invitation.
6. The invitee agrees on the admin-invitation screen on their phone. You then receive the result from the Zalo Official Account.
7. To remove an admin, use Delete in the actions column, which also offers Edit.

On the phone, the OA Manager mini app replaced the older Zalo OA Admin app and runs inside Zalo with no download. On a computer, OA Manager is on the OA site.

OA rules the whole team should know #

• Verification: the creation guide says to submit documents within 14 days, and Zalo OA usually replies in 2 to 3 working days, sometimes longer. The registration policy says an OA that does not submit within 14 days is locked permanently.
• Content responsibility: the owning business is responsible for managing all the content it communicates, and its documents must be complete, accurate, lawful and truthful.
• Four enforcement levels: a warning; ending service or limiting features; disabling the OA for 2 weeks, 4 weeks or permanently; restricting the partner from all Zalo OA services.
• Reasons for a lock: they include false or fraudulent-looking content, breaking posting and interaction rules, and an OA that has neither been active nor interacted with followers for 180 days.
• Messaging users: the policy prohibits false messages, messages that impersonate a person or organisation, and messages with unsuitable frequency, content or context.

Offboarding staff and handing over clients #

1. One personal Zalo account per person. Never share passwords or OTP codes: the terms say Zalo does not compensate losses from leaked account details or passwords that are not its fault.
2. Keep at least two Administrators so one departure does not lock the team out (recommendation).
3. When someone leaves, open Admin management and delete that admin straight away.
4. For clients, let the client's business register and verify the OA, because Zalo ties content responsibility to the owning business. The agency is an admin with just enough access, and the client removes the agency's admins when the contract ends. The same ownership logic is described in managing multiple client ad accounts.
5. Ask each person to link an email and switch on two-layer security on their own personal account.

If an admin cannot get in or the OA is restricted #

• Cannot sign in to the OA site: check the personal Zalo account used for the QR scan. If it shows a warning or restriction, see the article on logouts and unfamiliar-device warnings.
• OA restricted or locked: the OA lock policy says to provide the OA ID and email or chat with the Zalo OA business team.
• Rules for personal accounts: see Zalo's rules on multiple accounts.

Where ADSSPEED fits #

Admin permissions are handled by Zalo OA itself. Where each staff member or client has a personal Zalo for reaching the OA site, ADSSPEED can keep their working environments apart: a browser profile per person or per client, each with its own cookies, local data and settings, so their sign-ins do not sign each other out. Proxies can be set per profile or in bulk, and profiles can be opened, stopped and organised in bulk. Profile data stays on your own computer.

Use only accounts you own or are authorised to manage, and follow Zalo's rules. ADSSPEED is not affiliated with Zalo.